Terms of Service

1. Who we are

Rise Access is powered by the Master Wash platform, operated by Weram Graphic and Website Designs trading as The Weram Group, known internationally as The Weram Group International ("Weram", "we", "us" or "the operator"). We are based in South Africa. You can reach us at noreply@riseaccess.co.za. This information is provided in line with section 43 of the Electronic Communications and Transactions Act 25 of 2002.

This deployment carries the Rise Access brand and serves one car wash business. The platform underneath, and these terms, are provided by Weram.

2. What the platform is

Master Wash is an online software as a service (SaaS) platform built for car wash businesses. It includes online bookings with live availability, walk-in check-in, a jobs board with status tracking, crew and attendance records, client chat with image attachments, compliments and complaints, loyalty vouchers with QR redemption, inventory tracking, owner reports and the GenersysAI assistant.

We do not sell you software. We give you a limited, non-exclusive, non-transferable right to use the platform while the relevant subscription is active and these terms are followed. That right ends when the subscription ends.

Two kinds of people use the platform: the car wash (the account holder, its owner and manager users) and the car wash's clients (car owners who book washes, manage their vehicles, chat with the business and redeem vouchers). These terms apply to both.

3. Your account

• You must be 18 or older to hold an account. The person who signs a car wash up must be authorised to act for that business.
• The car wash account holder is responsible for the account, for every owner, manager and crew record created under it, and for everything done through those logins.
• Clients are responsible for their own login and for the accuracy of the details and vehicle registration numbers they capture.
• Keep your login details secret. Tell us immediately at noreply@riseaccess.co.za if you suspect unauthorised access.
• You must give accurate information and keep it up to date. We may suspend or close accounts created with false information.

4. Editions and user quotas

Master Wash is sold in three editions. Each edition has a maximum quota per car wash account. The quota counts active user logins (owner, managers and clients) plus active crew member records together. Marking a crew member inactive frees their place in the quota; their history is kept for reporting.

• Master Wash Lite: up to 100 users and crew records.
• Master Wash Premier: up to 500 users and crew records, on a dedicated branded domain.
• Master Wash Elite: up to 1000 users and crew records, more by arrangement. Elite is quoted and contracted individually and is not sold through online checkout.

If a car wash needs more capacity it can upgrade, or Weram can add extra user capacity to an account by arrangement. We may decline or limit signups at our reasonable discretion, for example where we suspect abuse.

5. Fees, billing and suspension

• Subscriptions are billed annually in advance through PayFast. Pricing is displayed as a monthly equivalent for easy comparison (for example Master Wash Lite at R 80,00 pm ex VAT, paid annually at R 960,00 ex VAT per year). The subscription renews yearly until cancelled.
• All displayed prices are exclusive of VAT. VAT at the prevailing rate (currently 15%) is added at checkout and shown before you pay.
• We send renewal reminder emails starting 5 days before the next billing date, and overdue notices after the due date.
• If payment is not received by the due date, we may suspend access to the account after a short grace period. While suspended, the car wash and its clients cannot use the app. Access is restored once the outstanding amount is settled. Data is not deleted during suspension.
• Fees already paid are not refundable for unused portions of a billing year, except where a refund is required by law.
• We may change prices. Price changes only take effect from the next renewal, and we will notify the account holder before then.
• Card details are processed by PayFast. We never see or store card numbers.
• Payment for washes themselves is a matter between the client and the car wash, recorded on the platform for the car wash's own records. Weram is not a party to those transactions.

6. Branded domains (Premier and Elite)

As all intellectual property rights remain under Weram's ownership and control, both the Premier and Elite versions must be hosted by Weram for the full duration of the client's use of the selected solution.

Only new domain names registered through Weram may be used under these options. Existing domains transferred from another registrar, hosting provider, client or third party cannot be accepted or used. Clients may select their preferred new domain name, subject to its availability for registration.

Once the domain has been registered through Master Wash under Weram's ownership and control, it may not be transferred to another registrar, hosting provider, client or third party, as Weram's intellectual property and the hosted solution reside within and are connected to that domain environment.

Access to the hosting or domain control panel for any allocated domain is strictly prohibited. The allocated domain may only be used to host the solution, and the use of the domain for traditional email services is strictly prohibited.

Should the client no longer require the services, all client and user data contained within the platform may be exported, provided that the subscription remains active at the time of export. Data cannot be exported once the subscription has become inactive.

If a domain expires due to non-renewal, the client will be granted a period of three business days within which to renew the domain and have the service reconnected. Failure to renew within this three-business-day period will result in the domain, platform environment and all associated data being regarded as expired and permanently terminated.

7. Acceptable use

You agree that you and your users will not:

• use the platform for anything unlawful, or store or share content that is unlawful, defamatory, threatening, harassing or that infringes anyone's rights;
• send abusive, offensive or misleading messages or images through the client chat or feedback tools;
• upload malware or attempt to probe, bypass or break the platform's security, including attempting to forge, duplicate or re-use voucher codes or QR codes;
• make bookings with no intention of arriving, or otherwise abuse the availability calendar;
• send spam or bulk unsolicited messages through the platform;
• scrape, copy, resell, sublicense or make the platform available to third parties who are not your staff or your clients, without our written consent;
• abuse fair use of storage, email sending or the GenersysAI assistant;
• impersonate any person or misrepresent who you are.

We may remove content, suspend users or close accounts that breach this section. Where practical we will warn you first, but we may act immediately if the breach is serious or creates risk for us or other users.

8. Your data, and POPIA roles

• The car wash owns its business data. Client records, vehicles, bookings, wash history, crew records, inventory records, messages and feedback that a car wash account holds remain that car wash's data.
• Under the Protection of Personal Information Act 4 of 2013 (POPIA), the car wash is the responsible party for the personal information of its own clients and crew stored on the platform, and Weram acts as its operator, processing that information only to provide the service. Weram is the responsible party for platform account information, as set out in the Privacy Policy.
• You give us a limited licence to host, store, process, back up and display your data purely so we can provide the service to you.
• The car wash is responsible for making sure it may lawfully store its clients' and crew members' personal information, including vehicle registration numbers and identity numbers.
• The account holder can ask us for an export of the account's data at any time while the subscription is active.
• After an account is closed, we delete or anonymise its data once legal retention periods have passed, as set out in the Privacy Policy.

9. Platform oversight

To keep the platform safe and to meet our legal duties, the following applies and is also disclosed in our Privacy Policy:

In plain terms: chat messages, images, feedback and actions inside a car wash account are not private from the operator of the platform or from the business that owns the account. Access is limited to the purposes listed above. The platform does not provide end-to-end encrypted messaging.

10. Bookings and vouchers

• A booking is a reservation with the car wash, not with Weram. Cancellation windows, no-show handling and walk-in policies are set by the car wash.
• The availability calendar shows how busy a slot is. It never shows who else has booked.
• Vouchers are issued by the car wash at its discretion. A voucher has no cash value, may be limited to a specific service or vehicle size, can be used once only, and expires on its stated date. The car wash may cancel a voucher it issued.
• Voucher QR codes contain a random token only, with no personal information.

11. Availability and backups

The platform runs on shared hosting infrastructure. We make reasonable efforts to keep it available and to maintain backups, but we do not guarantee uninterrupted or error-free operation and we give no uptime warranty. The platform may be unavailable during maintenance, upgrades or events outside our control. Car washes should keep their own copies of records that are critical to the business.

12. GenersysAI assistant

Answers from the GenersysAI assistant are generated automatically and are for general information only. They may be incomplete or wrong and are not legal, financial, tax or professional advice. Always check important information before acting on it.

13. Intellectual property

The Master Wash platform, its code, design, logos, name and documentation belong to Weram or its licensors. These terms do not transfer any of that to you. A car wash's own logo and brand assets remain its property; it gives us a licence to display them on its deployment. If you give us feedback or suggestions, we may use them without owing you anything.

14. Disclaimer of warranties

To the maximum extent permitted by South African law, the platform is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose. Nothing in these terms excludes rights you may have under the Consumer Protection Act 68 of 2008 where that Act applies to you.

15. Limitation of liability

To the maximum extent permitted by law, our total liability to you for all claims arising out of or related to the platform, in any 12 month period, is limited to the subscription fees actually paid to us in the 12 months before the event giving rise to the claim.

We are not liable for indirect, special or consequential loss, loss of profits, loss of business, loss of data or loss of goodwill, even if we were advised of the possibility. We are also not liable for the quality of any wash, for damage to vehicles, or for any other dispute between a client and a car wash. Nothing limits liability that cannot lawfully be limited, such as liability arising from our gross negligence or fraud.

16. Indemnity

You indemnify Weram, its owners, staff and partners against any claim, loss, damage, fine or expense (including reasonable legal costs) arising from: your breach of these terms, content you or your users store or send through the platform, your breach of any law (including data protection law in respect of your own clients and crew), or misuse of the platform through your logins.

17. Suspension and termination

• By you: a car wash may cancel at any time by emailing noreply@riseaccess.co.za. Cancellation stops future renewals. Fees already paid are not refunded except where the law requires it. A client may ask the car wash or us to close their client account at any time.
• By us: we may suspend or terminate an account for non-payment, breach of these terms, unlawful conduct, or where we are required to by law. Where reasonable we will give notice first.
• On termination your right to use the platform ends. Data handling after closure is described in section 8 and in the Privacy Policy.

18. Changes to these terms

We may update these terms from time to time. For material changes we will give at least 14 days notice by email or a notice in the platform before the change takes effect. If you keep using the platform after the effective date, the updated terms apply to you. If you do not agree, you may cancel before they take effect.

19. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. The South African courts have jurisdiction over any dispute. You and we both agree to first try to resolve any dispute informally by contacting each other before going to court.

20. General

• These terms, together with the Privacy Policy, are the whole agreement between you and us about the platform.
• If part of these terms is found invalid, the rest still applies.
• If we do not enforce a right immediately, we have not waived it.
• You may not transfer your rights under these terms without our consent. We may assign ours as part of a business restructure or sale.
• Notices to us go to compliance@weram.co.za. Notices to you go to the email address on file for your account.